FAQ


The proper way of fitting the nose area
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No. We've put a lot of focus into making sure that the proximity sensor will not trigger by accident.
Yes. Just use a sensitive/delicate program (low temp, low spin speed).
It's made of cotton and sensitive drill. Both fabrics are 100% natural.
Washing instructions are included in cardboard tag you received with your Cover/T-Shirt. For the mashine-wash, please use delicate materials programme (30°C = 86°F, spin cycle at 600rpms). The best choice is washing liquid for delicate fabrics or wool. Fabric softener is safe to use. Never use iron directly on the print! Please use a soft cloth for iron – that will help maintain the product longer. For the Rift Cover: NEVER use iron on it!
Delivery to EU countries usually takes about 5 work days and 9 work days to all other countries.
For USA and Australia parcels may be held by customs for revision, which can take up to 21 days. It doesn’t happen often, though.
Immediately after you have placed your order you will receive an order confirmation email.
We're trying to response to your questions as soon as possible, if you didn't get any, please check your spam folder.
We ship worldwide.
Yes, there's no hidden costs. The price that you see in your checkout is final.

Lens Adapters

To install Adapter securely, please follow this visual manual:
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1. Adjust the distance by rotating the knobs on both sides of the headset 2. Insert adapters 3. Insert covers 4. Adjust the distance according to your preference
Your prescription should look similar to the example below:
FI fit
Here's how this prescription should be entered into our website: FI fit
There are two types of PD* measurements:
Binocular - PD is the total distance between your pupils (one number: around 50 to 70+mm)
Monocular - PD is the distance from the bridge of your nose to your pupil on each side (two numbers: around 30/30mm).
*(only Rift & Oculus GO Prescription Lens Adapters requires entering PD)

If your prescription is out of range of what we offer on the order page (or you need a prism lenses, blue light coating) please head to our Custom Order Page:
Oculus Rift
HTC VIVE
Oculus GO

Please make sure that your prescription is entered correctly before placing the order. If you are still not sure how to do it, please contact us.
We will be happy to help!
Of course. If your prescription is out of range of what we offer on the order page (or you need a prism lenses, blue light coating) please head to our Custom Order Page:
Oculus Rift
HTC VIVE/VIVE Pro
Oculus GO

We will get back to you as soon as possible
In case of any questions do not hesitate to Contact Us
The PD information is very important and it stands for pupillary distance.
If the PD value is not on your prescription, the best way to find this out is consulting your optometrist (they should be able to provide it to you via phone), but if this in any case is not possible, there are a few ways to measure it on your own:
how to measure your PD
We recommend that if you measure pupillary distance yourself, you try several attempts to be sure you get a fairly accurate measurement.

*(only Rift & Oculus GO Prescription Lens Adapters requires entering PD)
Yes, We call it Blue Light Protection. In rare cases your prescription might require individual pricing. Enter your prescription on the order page to check if BLP is available.

If you need a custom order, please visit adequate Custom Order Page:
Oculus Rift
HTC VIVE
Oculus GO
We will get back to you as soon as possible.
No. Our Rift Prescription Lenses Adapter is designed for original Oculus facial interface.
You will receive everything that is needed to enjoy VR without wearing glasses.
Our customer service team can fix your prescription as long as you reach out to us in a timely manner.
Please make sure that your prescription is entered correctly before placing the order. If you are not sure how to do it, please contact us.
We will be happy to help!
Manufacturing time for prescription lenses adapters varies between 3-7 working days.
In case of custom orders manufacturing may take longer.
The term Plano refers to a lens with no vision correction (non prescription lenses).
They can be used to protect your headset lenses and keep them dust free.
Just put a slight pressure from the bottom of the faceplate.
FI fit