FAQ

FedEx Priority: 1-3 working days
TNT Economy Express: 2-4 working days
Global Express: 9 working days to US, Canada and 3-5 working days to EU countries (please take into consideration it’s just an approximation)
Registered mail: up to 14 working days (please take into consideration it’s just an approximation)
Immediately after you have placed your order you will receive an order confirmation email.
We always try to answer your questions as quickly as possible, if you haven't received any reply, please check your spam folder.

How to order Prescription Lens Adapters

The process of ordering prescription lenses may seem confusing at first, but there’s nothing to be afraid of.
Your prescription should look similar to the example below:

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Please see the picture below which shows how to enter the above prescription on the order page:

A plus sign (+) in front of your SPH number means you are farsighted and a minus (-) sign means you are nearsighted.
Attention: It is very important to enter the plus and minus signs correctly – just like on your prescription.

Pupillary Distance

Pupillary distance (PD) or interpupillary distance (IPD) is the distance measured in millimeters between the centers of the pupils of the eyes. PD is only required in case of Rift S, Rift (CV1), HP Reverb or Oculus GO Prescription Lens Adapters.

There are two types of PD measurements:
Binocular – PD is the total distance between your pupils (one number: around 50 to 70+mm)
Monocular – PD is the distance from the bridge of your nose to your pupil on each side (two numbers: around 30/30mm).

Binocular measurement is the default on the order page. To enter your PD in monocular measurement please check the “I have separate pupil distance measurement for each eye” box:
FI fit

High Index

A high index lens has a higher “index” of refraction. This means it has a greater ability to bend light rays to provide clear vision for people with stronger prescription. High index prescription lenses are often used to reduce lens thickness.

Our order page will automatically set high index lenses as mandatory if your prescription requires it. Otherwise it is optional. The index value depends on your prescription and is determined by our opticians (stronger prescriptions require higher index of refraction).

Blue Light Protection

Blue light is a part of visible light in the 380-500nm range and is emitted by monitors in VR devices. Exposure to a lot of blue light in the evenings and at night can disrupt the body clock, leading to poor sleep and effects on other body processes that depend on the body clock, such as digestion. The possibility of other effects is also being investigated.

It is common for a blue light blocking lenses to have a noticeable yellow or amber tint that block out all damaging light. Because these lenses block out 100 percent of the harmful light, they also dramatically change the color of what you’re looking at, casting everything in a yellow tint.

We use a high quality blue light coatings, in which only a harmful portion of blue light spectrum is cut out. The yellow tint is still there, but it is very subtle and virtually unnoticeable.

Are contact lens and eyeglass prescriptions the same?

No, a glasses prescription is different to a contact lens prescription. Glasses sit slightly away from your eyes and contact lenses sit directly over your eye, so two different tests and measurements are required.
Please only use your eyeglass prescription for Lens Adapters.

Custom Order Inquiries

We offer a wide range of prescriptions, but some of them need to be priced individually.
If your prescription is out of range of what we offer (or you require a prism correction), please fill one of our Custom Order Inquiry Pages:

Oculus Quest
Oculus Rift S
Valve Index
Oculus Rift (CV1)
Samsung Odyssey/Odyssey+
HTC VIVE/VIVE Pro
Oculus GO
VIVE Cosmos

We’ll get back to you with the quote, as quickly as possible.


Please always double check your values and make sure that your prescription has been entered correctly before placing an order. If you are still unsure about anything regarding your prescription, please do not hesitate to contact us.
We will be happy to help!

Before installing the adapters, please make sure that the "plastic rings" from the original lens in the Rift S are removed.
To install Adapter securely, please follow this visual manual:
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The PD information is very important and it stands for pupillary distance.
If the PD value is not on your prescription, the best way to find this out is consulting your optometrist (they should be able to provide it to you via phone), but if this in any case is not possible, there are a few ways to measure it on your own:
how to measure your PD
We recommend that if you measure pupillary distance yourself, you try several attempts to be sure you get a fairly accurate measurement.

*PD is only required in case of Rift S, Rift (CV1), HP Reverb or Oculus GO Prescription Lens Adapters.
We usually recommend to use distance/far prescription, but if you have more than one pair of glasses, we would encourage you checking which one gives you the best clarity in VR.
The term Plano refers to a lens with no vision correction (non prescription lenses).
They can be used to protect the lenses in your headset and keep them dust/scratch free.
Our customer service team can fix your prescription as long as you reach out to us in a timely manner.
Please make sure that your prescription is entered correctly before placing the order. If you are not sure how to do it, please contact us.
We will be happy to help!
Manufacturing time for prescription lenses adapters varies between 3-7 working days.
In case of custom orders manufacturing may take longer.
We are working full-time, but some delays may occur, due to the slower supply chain caused by the pandemic. We apologize for the inconvenience.
We can cancel your order as long as you reach out to us in a timely manner.
Please make sure that your prescription is entered correctly before placing the order. If you are not sure how to do it, please contact us before placing the order.
We will be happy to help!

Due to the nature of custom made lenses, Prescription Lens Adapters can not be returned, but if there's something wrong with our product we will always investigate the issue and offer a replacement or refund if the mistake was on our side.